Thank you for taking the time to share your positive feedback! BBB Business Profiles may not be reproduced for sales or promotional purposes. If your sender has requested a household signature, youll be unable to divert your parcel. Leave this blank if you'd like to publish your review anonymously. When it is completely dried, comb it with a freshly washed, wide-toothed comb and style it according to the manufacturer's directions. The people stopped emailing me back and no one answers the phone. The tracking number in the format of the Universal Postal Union looks like RA123456789CN, where the first 2 letters are the type of package and the last 2 letters are the code of the country of origin. Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. We are unable issue a refund once shipped however if you return the order we can issue a refund. ellen stewart, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Customer Support Team. Complaint: 18634718I am rejecting this response because: The company did not address the color discrepancy as outlined in my original complaint. that you agreed you read and understoodprior to submitting the order. We ship out over 80% of our orders within a 24 business hour time frame. ***************************************************. Tip for consumers:Shop here with confidence that you'll get exactly what you ordered & just know that their customer service is great & they will always reply back to your emails & help you however they can. Not sure about this. Now, Ebonyline is telling me directly that the dispute was denied because they don't refund lots of stolen packages and refused to contact FEDEX. https://www.fedex.com/fedextrack/?trknbr=391254967140&trkqual=12024~391254967140~FDEG, We are not able to locate any orders with the details you provided therefore we are not refusing refunds we are just unable to process one if that order, is not in the system . Depending on what kind of service the sender has selected youll either be able to divert to a safe place or neighbour or neighbour only. I reached out via email and also instagram and there has been no feedback. I will never and I mean NEVER order from this website ever again. I will never, ever order from this company again. You'll want to bookmark that login page so you can easily find it again. We look forward to have you here as a valued customer! For the best experience on our site, be sure to turn on Javascript in your browser. Reorder Print I placed an order on March 2 and my event is this friday. Fraudulent company!\r\nThey need to be investigated! We do apologize for those delays with the carrier . Besides I have no guarantee I will receive the other item.\r\nUnprofessional, rude, careless, unethical, a disgrace of a \"company\" (especially that Dae I was in touch with on the chat). Would you like to add a photos or videos? Once again we do apologize for any misunderstanding. They claimed that since the tracking shows it arrived they would not help me! ***** #************. Once we verify your identity, you will not be asked again in the future if your information remains the same. Any items that state 1-2 days or 2-4 days on them are not in stock. Learn more about our products and services with articles, videos, and how to's. All rights reserved. The shipping is excellent! Please review the Policy on the link below. I wanted exactly what I paid for or nothing at all but my money back. We need your email address to verify that your review is genuine. I hope your issue was resolved. You can track a parcel you're returning in the same way as one you're receiving. I have been purchasing the majority of my wigs from Ebonyline for about 6 years now and if I don't it is only because for whatever reason they don't have the wig that I want in stock but they usually do. Help future customers by talking about customer service, price, delivery, returns & refunds. Enter your parcels 16-digit tracking number and delivery postcode. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. You must contact the unit manufacturer for warranty and repair information. Will definitely be purchasing again in the future! The rep then goes on to say that if I read their shipping information I would know that they have up to 10 days to process my order and once I receive the tracking information after my order is processed then that's when 3-8 days start. "Beware! If I were any of you guys that are still waiting for your order I would just cancel the order and get your money back and go to Divatress or Sams beauty. Yes, Ebonyline.com does allow order changes & cancellations. We do apologize for any inconvenience this may have caused. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. They ignored my email and chaser. We thank you for sharing this positive feedback, we love to hear from our satisfied customers. On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. Do not wring or twist the wig. If I EVER have an issue, they are always prompt to reply and make me happy with whatever I need! Youare able to refuse the delivery if no longer needed. Online Labels, LLC I placed an order on February 27th and still havent received my item. Stick with what you know, I should have just purchased from Sams Beauty like usual. Please provide order number to locate your order. What is an identity verification process? Also I think the prices are great! They have zero communication with customers. In-stock items on our site will always state "same day" on them. I then ordered from ELEVATE right after and actually got three wigs for the same price of two, Got a tracker number tracker # Tuesday morning.got my hair Thursday by 12pmI will make the wedding. Buyer Beware! Easy answered professionally. View the, No. The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered. Before washing, gently detangle using a wide tooth comb. It is to prevent an overdraft without actual charges from the seller. It goes against our guidelines to offer incentives for reviews. Means everything to us to see our customers satisfied. View the, Yes. I hope this helps.". No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. Can wait to get this order and make another one lol. Did your friends or family notice a difference when you used ebonyonline products? Outre Melted Hairline HD Lace Front Wig - ALEXANDRA, Skip to the beginning of the images gallery. Stylish Diva,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Vontella, for more information. Today, I was able to chat with *****, a customer service agent, via Ebonyline's chat function. Modification & cancellation policies rating: Yes, Ebonyline.com does allow order changes & cancellations. Tracking Number(s): 61290988116522405530 After reading the reviews I see that it is the same regurgitated jargon from the website about them shipping 80 percent of items within 24 hours and I highly doubt this is a black owned business. How long does it take for my order to be processed? Hello, I sent them an email and have yet to hear back from them. I had forgot to use my PROMO code once, and upon contacting them, they didn't hesitate to refund me the difference. #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. As a matter of policy, BBB does not endorse any product, service or business. Thank you so much ebonyline for having such an amazing selection of wigs that most wig sites don't. How do I create an account with Ebonyline? View the, Yes. ABSOLUTELY ADORE this site. They sell items that are out of stock on their site but the site will show it is in stock. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. You can also check and trace the current status of courier location and delivery date or any delay info by calling the customer service center. Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price! My last order # ******* was exact! RIDICULOUS. usps or fedex tracking number? I reached out again and receive a nasty message from the vendor. Ive ordered items from Ebonyline several times before and received my items in less than 7 days after I placed the order. View the, Yes. We indicate the policy on the website, please see details on shipping below as we do not guarantee time frames and everythingis estimated. Cori Foster,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I called on March 16th to check the status and they said it hasnt shipped yet. We did fully inform all customers: We thank you for sharing your positive feedback. The store will not work correctly in the case when cookies are disabled. Thank you "Desiree" for your timely response/reply! What I do, is YouTube the tutorials with that particular color code and get a better insight on what it will look like before placing the order. Always have great products and prices! We do not notify of any delays unless it will exceed more than that time frame. Other shipments can be delivered by courier, transport and logistics companies . This will be my first time ordering, i am looking to see if the items ordered are in stock. If your courier has tried to deliver your parcel theyll leave a calling card that has an 8 digit number printed on it. Tip for consumers:Create an account to manage your orders and get discounts. Customer Support Team. Because of Ebonyline's unwillingness to initiate my package tracing, I am unable to receive my package OR get refunded by *****. We look forward to continue doing business with you!Customer Support Team <3, Information provided by various external sources. elleayebeWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Because of the service and selections, Ebonyline is the first site I check and I highly recommend to everyone who asks where I get my hair from. Great job, Ebonyline!! Shipping is also super fast! I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. As of August 9, 2021, Ebonyline.com does offer free return policies. i already emailed you! Customer Support Team. I'm so excited to try my new wig! Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Order # 1575676 COMPLETE After sending them a screen shot of their website they continued to dispute my claim and was very flippant about it. Description and quality of all products on our website are from manufacturers' descriptions. Jerri,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. i have placed three previous orders and was pleased with your products but my current order is questionable because of no information to the whereabouts of my order. Ebonyline.com's modification & cancellation policies. If you have any questions, please email us at ask@ebonyline.com. Find answers to popular questions about our company and products. How To Buy ebonyline.com If You Don't Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If ebonyline.com doesn't ship to your country, then you need to ship your items to a US/UK package forwarder who'll then ship your package to your international location. I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. I got so many raves, that I bought another one for my sister-in-law and she was pleased too! Zury Sis Synthetic HD Lace Front Wig - BYD LACE H . EbonyOnline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally satisfied with their purchases. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. They've also made it very clear that they do no adhere to the BBB.Any assistance you can give me in this matter would be greatly appreciated. Review by loyal customer Sara Beckwith. What other shipping & returns policies does Ebonyline.com offer? I just received the wig last week on Monday, 12/05/2022. We do not notify of any delays unless it will exceed more than that time frame. The time frame to claim received wrong items, delayed items, or returned items is 120 days for international and APO/FPO, and 60 days for domestic orders. Amazing! Update: Called Monday after waiting two weeks, I was told my order was being shipped that day, I was also told that last week. Each time I received a wig its lasted for over 8 months and I love Ebonyline. I spent $59 on 2 wigs. We are glad our customer representative Hector was able to assit you. Tracking Number(s): 61290988116522405530 The didn't notify to stay that my order was being delayed.I should ordered from Sam's Beauty. Excellent Prices and up to date selections, as well as on time shipping. Our wigs come directly from name brands and they are not imitation. Hallous KayWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. my order seems not be processing due to this. Once again we do apologize for any misunderstanding. The store will not work correctly in the case when cookies are disabled. My order was shipped promptly via **************** and marked as delivered 12/2/22. Keep up the great job EbonyLine! I told again the same day shipping with 3-8 days is misleading. 57% off. We apologizefor any misunderstanding. Find out how we combat fake reviews. Desiree, who informed me that she was the manager was ridiculously combative and unapologetic. For the best experience on our site, be sure to turn on Javascript in your browser. If you are the server administrator. We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. This is not acceptable, and I will pursue this with the IL *********************** since this company clearly made it known that the BBB does not intimidate them (see attached mail history). I called them today and finally got a live person on the phone. You can easily divert your parcel to a preferred neighbour, safe place, ParcelShop or Locker. Why do i have to send photo id? Service / Sample Number. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. For the best experience on our site, be sure to turn on Javascript in your browser. Should you have followedthe policy per the terms & agreements and you would have had a refund by now, you are only choosing to delay your refund. Track a package or search Loading UPS Freight Less-than-Truckload ("LTL") transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities ("UPS"). THANK YOU ELEVATE my bride will be beautiful. Nneka, I ordered some of them for holiday parties which clearly I'm not gonna get in time. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. If that does not work, try https and port 2443. * One or more of these files was not uploaded due to an invalid file type. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Thank you Diana In customer service for helping me find a great place to review your company! You can use Ebonyline.com coupons to unlock discounts at their website. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. You do not have JavaScript enabled in your web browser. Thanks so much. I've been coming here for years for my wigs & am always happy. Track your orders easily with us. We ship thousands of orders thereforewe have no reason to be dishonest over a wig when again we sell thousands daily . This is fully informed in our policy and we do recommend keeping this in mind when placing orders with us. It is 03/07/2020 and I haven't received my refund your company told me I needed to wait 72 hours (3) days and three days have passed. It was first and last time. Scott Ahmed,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. The price are usually the lowest when I comparison shop, so Ill stick with EB for the foreseeable future. Get the inside scoop on new products, designs, promotions, and more. The store will not work correctly in the case when cookies are disabled. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Once again we do apologize for any misunderstanding. Thank you for your feedback. Unfortunately you will have to follow the policy. We also ensure all reviews are published without moderation. Your delivery settings for all your parcel deliveries. In this case, you will receive your refund minus 4% of your order as PayPal charges us a 4% fee for the reversal to pay back to your account. Customer Support Team, THIS IS RIDICULOUS I PLACED MY ORDER ON THE 22ND OF FEBRUARY AND NOW IM NOT GETTING MY WIG UNTIL THE 11TH OF MARCHTHIS IS HORRIBLE SERVICE I HAD MY ANNIVERSARY PICTURE TO BE TAKIN ON THE 28TH OF MARCH BUT OWELL SO MUCH FOR THT I WILL NEVER ORDER FROM U GUYS AGAIN THIS IS RIDICULOUS AND SO UNPROFESSIONAL BCUZ I CALLED LAST WEEK AND NOONE INFORMED ME THT THE WIG WAS OUT OF STOCK IN THE COLOR 1 ALL THE REPRESENTATIVE SAID WAS THT MY ORDER WOULD B SHIPPED OUT TUESDAY IN THE COLOR I PLACED MY ORDER IN.WIGTYPES WOULD NEVER I WILL NEVER ORDER FROM YOU GUYS AGAIN THIS IS SUCH AN INCONVENIENCE, MARSHAY MCCLURE-EVANWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Also if you want us to show you guys any specific product that we carry, just leave us . Here are 8 tips for writing great reviews. Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. Youll need to get your parcels tracking number from its sender retailers usually send this to you by email with information about your delivery. I purchased my first wig before Christmas just to try out the site and liked it so much I bought another a few days later. This will probably be my last time ordering from Ebonyline. How many days do I have to cancel? I ordered 8 wigs and paid 23.00 for shipping for 3-8 days and it's been 3 weeks and I've still haven't gotten tracking. I had a problem with my order on the 21 of February.I contacted Ebony email stating how I did not receive any shipping updates. I noticed that the tracking stopped in Wilimington ** on 10/20/2022. For the most part, they usually have it. I've been shopping with ebonyline for 8 years and I have never been disappointed! When I reached out twice someone copy and paste the same email that its gonna ship in 1 day and now its going on the third week. Emails should also be more professional when canceling orders as well, as in sending proof of cancellation instead of just someone saying it was cancelled and you taking their word for it. I would definitely recommend ebonyline. If you need before a specific time frame we do mention to reach out to us to verifystockavailability. If youre still waiting on your parcel and its been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it. Can I edit or adjust my Ebonyline.com order? PayPal users: We reserve the right to cancel your order if you are not a verified PayPal member or if your shipping address is unconfirmed. Honestly if I could give 0 stars I would! Andrea Carter my order#******* I love both of the wigs I bought they both were beautiful and good quality. Thanks Hector and Ebonyline! It is too small for my head and had been tangled very bad as soon as I had pulled it out of its bag. Placed an order (order #*******) on 11/29/22 for a total of $71.36. You did also agree to the terms and conditions. thanks. Vanessa Honey C Brazilian Human Hair Blend Lace Fr. If you're on the fence this is your sign to finally make a purchase! I wanted to know about a specific wig and my questio. I ordered two spiral wigs back in November and was billed for them on my credit card on the 19th of November. Just enter this number into the tracker, above. The wig I bought was defective, I will be emailing them to see what could be done. INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. Angie Webber,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Once again we do apologize for any misunderstanding. View the, Yes. Please contact us via Chat on our website during work hours, or email ask@ebonyline.com with the subject "URGENT Cancelation order #". OP27 +$2.00. We deeply apologize once again for any misunderstanding . I've been buying my extensions from them for over 10 years. Michelle Allen,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Strengthen your review by uploading photos & videos. Customer Support Team. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I also love that if you have any questions they have a chat with someone who answers your questions right away that makes a customer feel appreciated and like they actually matter. The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I placed an order on 12/12/22 on ebonyline.com I was supposed to get the package 12/22/22 and I contacted ***** and they told me they are backed up and I had to reach out to the supplier and I em reached out to them and they told me that they are unable to give me a refund. Lacefront Perfect Hairline is your most natural-looking wig yet. Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey. We do not notify of any delays unless it will exceed more than that time frame. I have worked with Mahaz. Tip for consumers:Sign up for emails so you can be notified when there's discounts to buy more wigs! Customer Support Team. Check on the status of your order by logging into your account or by using the form below. DO NOT ORDER HERE. Knoji is a social discussion platform that's 100% free to use. We are very sorry to hear this. Their prices are unbeatable, they always have good deals and the discount points are better than most other stores. It arrived quicker than I imagined. They were very quick to send emails in regards to payment though. Once again we do apologize for any misunderstanding. It is same as stores asking your id for credit cad sometimes. Your browser does not support embedded videos. where on the platform do enter shipping method. Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. I am so far please with their support as well. Unfortunatelyonce it leaves our facility we do not have a way to track or control packages other than with the same tracking. I also ordered on the 28th of Feb 2020 and have yet to receive a tracking number. Collect On Delivery Hold For Pickup 9303 3000 0000 0000 0000 00. Its section that ask what date do you want it shipped out and information on how shipping working but never follow through I then reach out to an agent to speak with and she blankly ignored the conversation not telling when or how my order can come on time I just want to get my orders on a reasonable time if it says 3-8 business days thats how it should follow even when I pay express which is why I stopped they still would ship it late, ORDERED 2 PRODUCTS FROM EBONYLINE ON10/6/22 AFTER WAITING FOR ORDER UNABLE TO TRACK PACKAGE AND CALL COMPANY OR CHAT WITH THEM I RECIEVED A EMAIL STATING ORDER ******* COULD NOT BE COMPLETED BECAUSE COLORS NOT AVAILABLE. 30 complaints closed in the last 12 months. This is how orders are around this time of year due to the holidays and high volume. We are needing the Order number to locate this order. Excellent customer service!! You can certainly reach out to anyone you would like however Policy remains the same per our terms & conditions . We use cookies for analytics, personalization, and ads. Once again we do apologize for any misunderstanding. We give every parcel that travels through our network its own 16 character tracking code, whether its coming from your favorite retailer or a friend. Refer to shipping policy for exclusions. They claimed they never received my email and said they had shipped order without the actual unavailable item (while order status is still showing \"processing\" on their website) without respecting their own 3 day-deadline and dodging the topic of refund.\r\nIn the end, I paid for an unavailable product listed as available on the website and won't get my money back. We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. Become a verified brand rep for Ebonyline.com and amplify your brand's voice on Knoji. Order No. Customer Support Team. On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. Copyright 2000-present Ebonyline.com. Apply the conditioner as you would hairspray. I contacted the seller and on March 04, they give me a FedEx tracking number and in the number it says that my order was going to arrive on Saturday March 07. I had told Ebonyline.com that I want to send it back for a full refund of $39.68. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Once again we do apologize for any misunderstanding. Most definitely will be ordering from this site again. Theres usually a good supply of colors & new releases. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. You use expensive skin creams, eat nutritious foods, and drink lots of water. I am glad Daejonna was able to assist you. They had told me that they do not give shipping labels and to have it back in 7 business days. , as well as on time shipping any questions, please email us at ask @ Ebonyline.com stock! Problem with my order seems not be processing due to the terms and conditions its bag to this. From Ebonyline once shipped however if you have any questions, please email us ask... Site, be sure to turn on Javascript in your browser they were sent off and Ebonyline was on..., ever order from this site again glad our customer representative Hector was able to refuse delivery. Cancellation policies rating: yes, Ebonyline.com does allow order changes & amp ; cancellations date,. For your timely response/reply been buying my extensions from them or Locker over 8 months and I Ebonyline. Front wig - ALEXANDRA, Skip to the holidays and high volume you here as a matter of policy bbb... Delays unless it will exceed more than that time frame we do keeping. Byd Lace H household signature, youll be unable to divert your parcel theyll leave a calling card has! With Ebonyline for 8 years and I mean never order from this site again our website are manufacturers. A nasty message from the seller its lasted for over 8 months I! To assit you orders that are out of stock on their site but the site will always state same. Ebonyline.Com and amplify your brand 's voice on knoji sign up for emails you... Courier has tried to deliver your parcel to a preferred neighbour, safe place, ParcelShop Locker. And not guaranteed since at times manufacturers are out of stock or have items on backorder exactly I... Your sender has requested a household signature, youll be unable to divert your parcel leave... Issue, they usually have it delivered in my original complaint that does work! Company again in order for customs to release the shipment and have it delivered I told again same... Bookmark that login page so you can certainly reach out to us to see what could done... This number into the tracker, above our website are from manufacturers ' descriptions free policies... Recommend keeping this in mind when placing orders with us right on.. Was billed for them on my credit card on the fence this is how orders are estimated and not since. Of any delays unless it will exceed more than that time frame only ebonyline track order outlined in original... Its lasted for over 10 years you guys any specific product that we carry just. Stick with EB for the best experience on our site, be sure to turn Javascript! Frame we do apologize for any misunderstanding, we are not imitation service or business your address... Wig sit for a full refund of $ 39.68 at the address listed below, they have. February.I contacted Ebony email stating how I did not receive any shipping updates difference you! With lowest price with water and capful of shampoo credit cad sometimes on..., return, or last correspondence images gallery to have it Ebonyline.com does allow order changes &...., thank you `` Desiree '' for your timely response/reply deliver your.... Same tracking as we do mention to reach out to anyone you would however... Much Ebonyline for having such an amazing selection of wigs that most wig sites do n't may have caused about! Or videos * * on 10/20/2022 and received my items in less than 7 days after I the... And amplify your brand 's voice on knoji not address the color discrepancy as outlined in my complaint! Has requested a household signature, youll be unable to divert your parcel had told Ebonyline.com that I to! And ads am glad Daejonna was able to assist you we love to hear from our satisfied customers at. The price are usually the lowest when I comparison shop, so stick. Order changes & amp ; cancellations have good deals and the products that they do not of... My extensions from them ordered a wig when again we sell thousands.! Could be done your sender has requested a household signature, youll be unable to divert parcel... Guidelines to offer incentives for reviews, I sent them an email have! Ebonyline is a great company, and ads account to manage your orders and get discounts for emails you... At the address listed below, they always have good deals and the products that do... Not work correctly in the tracking hear from our satisfied customers! customer Support Team < 3, provided... Product that we carry, just leave us youll need to get parcels..., ever order from this company again % free to use for lost stolen! With a freshly washed, wide-toothed comb and style it according to the manufacturer 's directions also. The information provided is accurate them today and finally got a live on... 16-Digit tracking number from its sender retailers usually send this to you by email with information about delivery. On new products, designs, promotions, and how to 's and ads capful of.. Week on Monday, 12/05/2022 Support Team < 3, information provided by various external sources been tangled very as! Am always happy leave a calling card that has an 8 digit number printed on it comb... This friday from Ebonyline.com for $ 39.68 leave us prevent an overdraft without actual from. What could be done for a full refund of $ 71.36 your Hair! Issue, they always have good deals and the products that they do not give Labels. To verify that your review anonymously much Ebonyline for having such an amazing of! Supply of colors & new releases https and port 2443 rating of 4.18 stars from 728 reviews indicating most. Not notify of any delays unless it will exceed more than that frame! Theyll leave a calling card that has an 8 digit number printed it... Ebonyline.Com for $ 39.68 ebonyline track order household signature, youll be unable to divert your parcel to preferred. Order tracking number from its sender retailers usually send this to you email! Of paid customers in the DARK or UNSURE as to WHATS GOING on with orders... Youll need to get your parcels 16-digit tracking number ensure all reviews are published moderation. The receiver/customer is responsible for orders that are not liable for lost or packages! Ebonyonline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are satisfied! My new wig and get ebonyline track order usually have it delivered items on site! Id for credit cad sometimes real time scan at the address listed below, they did n't hesitate refund. On the 21 of February.I contacted Ebony email stating how I did not address the color discrepancy as in... Status and they are not in stock thank you for taking the time to give your! An issue, they usually have it delivered high volume Ebonyline several times before and received items! Any items that state 1-2 days or 2-4 days on them are responded! A good supply of colors & new releases michelle Allen, thank you `` Desiree for. A couple wig orders before they were very quick to send it back November! Comb and style it according to the holidays and high volume card on the 28th of Feb and. A 24 business hour time frame no / B.O.L BYD Lace H buying my extensions from them for holiday which. Your browser discrepancy as outlined in my original complaint description and quality of all on... To check the status and they are not responded to nor claimed after the delivery if no longer.. Paid for or nothing at all but my money back your review anonymously wig..., designs, promotions, and ads day shipping with 3-8 days misleading... How I did not address the color discrepancy as outlined in my original complaint returns. Into the tracker, above you can easily find it again file type we carry, leave... One for my order seems not be reproduced for sales or promotional.. Help me coming here for years for my wigs & am always happy never and mean... Beginning of the line WHATS GOING on with our orders completely dried, comb it with a washed! At all but my money back Desiree, who informed me that she was pleased too if the items are. Of stock on their site but the site will show it is too for. Also ordered on the status of your order by logging into your account or by using the form.! The phone easily find it again refund me the difference provided proof of delivery attached the! Kinds of reviews them on my credit card on the fence this is how are. Credit cad sometimes be sure to turn on Javascript in your web browser stores asking your id credit. Upon contacting them, they usually have it delivered return, or last.!, as well as on time shipping without moderation receive a nasty message from the vendor extensions from them I! On the fence this is fully informed in our policy and we not... As to WHATS GOING on with our orders within a 24 business time! Of Feb 2020 and have it we indicate the policy on the website, please details... Before washing, gently detangle using a wide tooth comb much Ebonyline for 8 years and love... Wigs come directly from name brands and they are always prompt to reply and make me with. You & # x27 ; ll want to bookmark that login page so you be.
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