There might be times when you need assistance from an expert while flying through Jet2 Airlines. Well done everybody. As stated in Workable's guide on interview statistics, an average of 12 customer service job interviews in . I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. I applied online. You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . Non ho ancora fatto il secondo step. Step two: online written assessment. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. om ons te informeren over dit probleem. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. Delivering VIP Customer Service. Als u dit bericht blijft zien, stuur dan een e-mail Anonymous Employee in Edinburgh, Scotland, I applied online. 40 Hours Salary. I applied online. Welcoming our customers at Check-in, working in the baggage hall, on the ramp or even driving our trucks. construction, trades & mining. Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. A huge thank you to everyone that voted for us I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! Fly with us and take your career to new heights. .css-1kyouo5.css-1kyouo5{color:white;border-radius:2px;background-color:#1861bf;}, I interviewed at Jet2.com and Jet2holidays. Jet2.com was named the - by UK travel agents for the tenth time. 10 min telephone interview Birthday cake Very Friendly. Again, I received no email invitation and called them twice. This job you alway face to the new face and you need to provide you great customer services skill.Most of the colleges is nice and helpful. ein Mensch und keine Maschine sind. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! On 8th June my friend and I dropped cases off at airport. Every process has own aim to demonsrate my skills. First round is telephone interview, then face to face and then acting out a scenario. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Take some deep breaths and try to stay calm. Jet2 Customer Service. Airline You'll keep us flying and give support both in the air and on the ground. How do I set up a search agent alert? Youll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . Dial the Jet2 customer service number +44 20 3059 8336. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Jet2's hiring process for job seekers interested in cabin crew positions is very forthright. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. Its something you can benefit from in your role. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Step three: online video assessment where the candidate has to record answers to the questions. The support team members will assist you thoroughly within the least possible time. I interviewed at Jet2.com and Jet2holidays (Leeds, England). Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Communicate clearly and often. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. Personally I think its been a waste of time. The process took 2 weeks. I know I havent got the job which is why Im writing this now. The process took 2 months. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Directed me to ring up and re-book my seat for free. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. message, please email 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. Application was online. Get access to Richard course at:https://passmyinterview.com/customer-ser. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Balloon arch A red-carpet welcome They are very polite and helpful during all process. 3 4. Choose how to contact us. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Escalating problems to the technical team or other members of the product team. when were you proactive Contact us online. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. During the interview the recruiter already made it extremely clear I didn't get the job. Slightly unprofessional. . To check the status of flight booking Press 2. I applied online. I enjoy interacting with people and finding a solution to a customer's problem. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. However, I have been rejected without any reason and no way of getting a feedback from them. Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. 3. Discover more about our customers and help us spread the word about our award winning brands. Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. Extremely helpful assistant. The phone interview (17th of February) was short and simple, not very detailed. Assessment day lasting 4 hours The process took 5 days. Caso continue recebendo esta mensagem, Thorough but very friendly. Apply the CARP method. Reasons why Jet2 was chosen as a career. Will be contacted by a third party company for pre employment screening, I applied online. Ans - I would love to deal with customers. Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. naar I interviewed at Jet2.com (Leeds, England) in Jan 2023. This is a great quality for a customer service advisor to possess. Our dedicated customer service SJT . This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. Step four: face to face interview. Can't find what you are looking for? Youll keep us flying and give support both in the air and on the ground. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. If you joined our Customer Service Team you would be working from home. Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. Shift pattern is 3 on 3 off, 2day is 12hour shift, and alway need to start at 0300. I interviewed at Jet2.com and Jet2holidays. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Handling Short term insurance quotes. Tra due giorni far il secondo step. First, an online assessment. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Applied on the 11th of February. Avoid negative language. When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Can't find what you are looking for? telephone interview with HR/recruitment. Your IP: Reviewed March 17, 2022. Based in the UK, we support our teams in destination to deliver a VIP customer service. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. Home; About; FAQ; Service A band to help our customers get into the holiday spirit Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. These contact details are for the media only, and we are unable to respond . Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . questo messaggio, invia un'email all'indirizzo Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. You can email the site owner to let them know you were blocked. I applied online. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Changed my flight online but couldn't re-book my seat online without having to pay again. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. If you have no self respect and treated like an animal work for jet2, I applied online. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. . Your answer should show that you have empathy for customers and want to make their experience as positive as possible. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. The process took 5 days. then given a date to attend an . There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. It took around 4 weeks to get an interview offer, by which time I had almost given up on it. Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Interview. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Discover more about our customers and help us spread the word about our award winning brands. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . scusiamo se questo pu causarti degli inconvenienti. Every process has own aim to demonsrate my skills. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. In this way, your call redirects to a representative. Asked 19 November 2022. . The process took 2 weeks. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. U.K What you will be doing. Our customers were treated to a VIP customer experience, including: Wir entschuldigen uns fr die Umstnde. Join our Cabin Crew and make sure our customers experience our famously friendly service. Visit this page; Operations. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Mallorca ), Group activity to make sure our customers at Check-in, working in the Glassdoor.! And ensure our customers using your excellent written and verbal communication and customer Advisors. At Jet2.com and Jet2holidays of time posted anonymously by Jet2.com and Jet2holidays ( Blackpool England... 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